Navigating the changing nature of retail.
The Era of the Customer Channel
We’ve entered a new era of retail, the era of the Customer Channel, where Shoppers rule. This requires retailers and brands to be empathetic and supportive of their customers in every way.
PODCAST
Co-hosted by Jeff Fisher & Cristene Gonzalez-Wertz, RETAIL DONE RIGHT is a podcast series that explores the Customer Channel, identifies trends, shares insights and speak with a variety of people in the trenches, to better understand the changing nature of retail.
Please join our conversation…
CONSULTING
I create RETAIL SHOPPING EXPERIENCES, with the customer at the center.
store design development & management
Strategy | Flagships | Stores | Host Environments | Travel Retail | Pop Ups | Rollouts
visual merchandising & communications
Window Displays | Space Planning & Adjacencies | Planograms & Guidelines | Messaging Hierarchies
interactive technologies (phygital experiences)
Product Knowledge | Endless Aisle | Virtual Try-on | Photo Capture
MARKETING CONSULTING
Brand | Product | Price & Promotion Strategies